Frequently Asked Questions

Preguntas y Respuestas

1.How do I recognize your company’s
representative / driver upon arrival at the Airport / Port?
Our greeters and drivers will meet your party at the airline’s baggage claim at the airport and outside the cruise line’s terminal at the pier with a prominent sign displaying your group’s name.
 
2.Do I need to have a meet and greet service? Is there an additional charge?
Meet and greet service is included for groups traveling in our 14 passenger vans at no additional cost. Due to airport and port regulations, larger groups are required to have separate assistance at an additional cost if they wish to be met with a sign. Otherwise, you may contact our 24-hour dispatcher’s number upon arrival so we may proceed for pick up. Our vehicles will be waiting at the respective holding area according to flight or ship’s arrival time.
 
3.How much is the meet and greet assistance?
Groups of 15 – 32 is $50
Groups of 33 – 56 is $100
Larger groups may call us for quote. All rates are subject to changes based on flight information. Groups arriving in different flights my also call us for a personalized quote.
 
4.Is there enough space for my luggage?
Absolutely! We have small and large trailers that help with your luggage.
 
5.At the pier, where is our group dropped off?
Will someone assist us with our luggage?
Our vehicles drop you off at your correspondent terminal where your porter will help you with your luggage.
 
6.How much time in advance do I need to make
a reservation for your tours and / or transportation?
We recommend you confirm your tour and / or transportation with us as soon as possible to ensure availability. Nonetheless we welcome last minute reservations and are more than happy to search for availability and accommodate your request.
 
7.How do I pay for your services? Can I pay credit card / cash?
Once we send you our confirmation we also attach our” CREDIT CARD AUTHORIZATION FORM” which may be completed and faxed back to us. Our confirmation will show our cancellation policy which also needs to be signed and faxed at (305) 681-6142. Your credit card information is only used to hold your reservation allowing you to pay the driver in cash at the completion of each service. You may also choose to pay with a personal / company check two weeks prior to service date.If you do not have fax access, please call us or email us with your information. You may also scan it and email it to us at info@miamijettours.com
 
8.How long is the drive from Fort Lauderdale Airport / Fort Lauderdale area / West Palm Beach
area to Port of Miami / Miami Airport?
There are aproximately 26 miles from Fort Lauderdale Airport to Port of Miami. Around 35 minutes drive time. Aproximately same mileage / same time to Miami International Airport (MIA). From Palm Beach International Airport (PBI) to Port of Miami or MIA there are 70 miles: driving time 1 hour 15 minutes From MIA to Port of Miami: 8 miles, 14 minutes drive. Add 10-20 minutes for hotels in the Fort Lauderdale and West Palm Beach areas.
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Call us Today 1-877-698-6878

305-681-2407 or 786-351-2355

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